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Subprocessors

What is a subprocessor?

In order to provide its services, Cloverleaf may engage third parties to carry out data-processing activities that involve access to customer data. These organizations, called “subprocessors,” are identified below with the types of services they provide to Cloverleaf.

Note: Presently there is never personal information passed onto AI models, so our AI vendors do not appear with our sub-processors. However, we strongly support AI transparency and occasionally receive questions from customers about AI model usage, so we publish a complete listing of AI models used with our Stance on AI.

Category: Core

AWS

  • Processing Activity: Cloud infrastructure for apps and services

DataDog

  •  Processing Activity: Application logging

Google

  • Processing Activity:
    • Looker — Data Transformation and Analytics
    • Workspace — Internal communication

Mixpanel

  • Processing Activity: Website analytics, business analytics

Sentry.io

  • Processing Activity: Application logging

Twillio

  • Processing Activity:
    • Segment- Customer data management to ensure consistent data processing for other sub-processors
    • Sendgrid – email delivery

Qlik (fka Talend fka Stitch)

  • Processing Activity: ETL platform

Zapier

  • Processing Activity: Workflow automation between tools

Category: Core – Support

ClientSuccess

  • Processing Activity: Customer support CRM

Notion

  • Processing Activity: Capture feedback that customers share

Intercom

  •  Processing Activity: Customer Engagement & Support

Category: With Optional Features

Anthropic

  • Processing Activity: generating contextualized and integrated coaching that may include user inputs and/or PII when consent is provided

Dovetail

  • Processing Activity: video analysis for opt-in customer interviews
  • This sub-processor is not located in the United States. Location: Australia

Insights Discovery

  • Processing Activity: Assessment Data
  • This sub-processor is not located in the United States. Location: Scotland

LearnWorlds

  • Processing Activity: eLearning platform 

MergeAPI

  • Processing Activity: Connects customer HRIS data to Cloverleaf

Open AI

  • Processing Activity: generating contextualized and integrated coaching that may include user inputs and/or PII when consent is provided

WorkOS

  • Processing Activity: Single Sign On integration

Typeform

  •  Processing Activity: Survey tool for user research (for users who opt in to participate in product research)
  • This sub-processor is not located in the United States. Location: Spain

StrengthScope

  • Processing Activity: Assessment Data
  • This sub-processor is not located in the United States. Location: United Kingdom

Instinctive Drives

  • Processing Activity: Assessment Data
  • This sub-processor is not located in the United States. Location: Australia

Category: Billing

Airtable

  • Processing Activity: Stores payment information for certain Partner accounts

Chargebee

  • Processing Activity: Customer Payments

Ramp

  • Processing Activity: Stores payment information for certain Partner accounts

Quickbooks

  • Processing Activity: Payment Information

Category: Sales

Clay

  • Processing Activity: Enrichment of existing CRM data

Gong

  • Processing Activity: Call recording and analysis

LinkedIn Sales Navigator

  • Processing Activity: Sales prospecting on LinkedIn

OwnBackup

  • Processing Activity: CRM Data backup

Pandadoc

  •  Processing Activity: eSigning Platform

Salesforce

  • Processing Activity: Sales CRM

Category: Marketing

Note: all marketing subprocessors sit on the external facing site www.cloverleaf.me and non-paid user pages like trial sign up. These subprocessors do not process in-app user data or paid user data.

Facebook

  • Processing Activity: Cross-platform tracking on commercial site cloverleaf.me

Google Analytics

  • Processing Activity: Website analytics (used only on commercial site cloverleaf.me and for non-paying user pages such as trial sign-up)

G2Crowd

  • Processing Activity: Cross-platform lead behavior on commercial site cloverleaf.me, syncs to G2 company information

HubSpot

  • Processing Activity: Product Marketing and Lead Tracking on commercial site cloverleaf.me

LinkedIn

  • Processing Activity: Cross-platform tracking and ad performance tracking on commercial site cloverleaf.me

ZoomInfo

  • Processing Activity: Cross-platform tracking and user intent behavior on commercial site cloverleaf.me