Subprocessors

What is a subprocessor?

In order to provide its services, Cloverleaf may engage third parties to carry out data-processing activities that involve access to customer data. These organizations, called “subprocessors,” are identified below with the types of services they provide to Cloverleaf.

Category: Core

Amplitude

  • Processing Activity: Website analytics, business analytics

AWS

  • Processing Activity: Cloud infrastructure for apps and services

DataDog

  •  Processing Activity: Application logging

Talend (Stitch)

  • Processing Activity: ETL platform

Looker

  • Processing Activity: Data Transformation and Analytics

Mixpanel

  • Processing Activity: Website analytics, business analytics

Twillio

  • Processing Activity:
    • Segment- Customer data management to ensure consistent data processing for other sub-processors
    • Sendgrid – email delivery

Zapier

  • Processing Activity: Workflow automation between tools

Category: Core – Support

ClientSuccess

  • Processing Activity: Customer support CRM

Notion

  • Processing Activity: Capture feedback that customers share

Intercom

  •  Processing Activity: Customer Engagement & Support

Category: With Optional Features

WorkOS

  • Processing Activity: Single Sign On integration

Teachable

  • Processing Activity: eLearning platform (for training customers)

Typeform

  •  Processing Activity: Survey tool for user research (for users who opt in to participate in product research)

StrengthScope

  • Processing Activity: Assessment Data

Instinctive Drives

  • Processing Activity: Assessment Data

Category: Billing

Chargebee

  • Processing Activity: Customer Payments

Category: Sales

LinkedIn Sales Navigator

  • Processing Activity: Sales prospecting on LinkedIn

OwnBackup

  • Processing Activity: CRM Data backup

Pandadoc

  •  Processing Activity: eSigning Platform

Salesforce

  • Processing Activity: Sales CRM

Category: Marketing

Note: all marketing subprocessors sit on the external facing site www.cloverleaf.me and non-paid user pages like trial sign up. These subprocessors do not process in-app user data or paid user data.

Chilipiper

  • Processing Activity: Scheduling and Lead Routing from web forms on commercial site cloverleaf.me

Google Analytics

  • Processing Activity: Website analytics (used only on commercial site cloverleaf.me and for non-paying user pages such as trial sign-up)

HotJar

  • Processing Activity: Heatmapping and user behavior on the commercial site www.cloverleaf.me — all form inputs and personal data are blocked

HubSpot

  • Processing Activity: Product Marketing and Lead Tracking on commercial site cloverleaf.me