The coaching industry is a dynamic and colorful industry. It has given us the likes of Tony Robbins, Marshall Goldsmith, and Sheila Goldgrab and helped millions of people discover who they are and how to succeed in whatever chapter of life they are in.

Though coaching has made its way into the mainstream and adopted new and innovative approaches to engaging with coachees, the model most coaches use to facilitate coaching moments hasn’t changed much in the past generation.

Most training and development resources still rely on information consumption models that are still susceptible to the forgetting curve hypothesis, which indicates that people’s memory, even of valuable information, will atrophy over time (and often very short periods of time) without good practices to retain it.

Plus, many assessment tools still use underlying research and analysis from Carl Jung and haven’t evolved much other than newer and fresher coats of paint (think colors instead of numbers, birds or animals instead of letters).

Even the coaching industry’s approach hasn’t changed much over the decades. Hourly sessions, at regular intervals, followed by the occasional check-in for accountability.

Valuable coaching conversations can lose momentum because they are confined to limitations familiar to common coaching approaches. However, in the moment coaching, especially within the workplace, is in greater demand and more relevant than ever.

Why Are Coaching Moments At Work So Valuable?

A coaching culture creates opportunities for managers and peers to help develop one another’s skills and performance.

Coaching is invaluable if an organization is to achieve its goals. It should be part of the continuous employee performance management by managers to maximize the potential of the employees. – quantic.edu

The benefits of a coach helping a team or individuals work through challenges can impact results that extend throughout the entire organization.

People are complex, and the best coaches consider context, realizing that every situation is different and requires nuance.

At Cloverleaf, we love coaches and believe strongly in the value they can provide to a team. But also believe it worth acknowledging that there are shortcomings to traditional coaching models that coaches and leaders need to consider. 

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3 Challenges To Traditional Coaching Models:

Scalability

  • Providing a human coach for everyone in the organization is cost prohibitive, and finding or training enough available coaches is difficult. Not to mention that there are diminishing marginal returns if everyone had a coach.

Timeliness

  • A once-a-month connection between an individual and their coach can restrict relevant, timely coaching specific to the immediate problems that managers, leaders, or individuals face throughout their days/months.

Measurable Impact

  • Proving and improving impact has been a challenge for the industry. 

Often, even the best coaching relationships may only make the coachee feel better that they are doing something to improve themselves. But what about the ability to verify clear, measurable outcomes that indicate organizational results?

Measurement is another critical area where there hasn’t been much innovation in coaching solutions. Solving these three significant problems requires defining the long-term goal of coaching in the workplace.

What Is The Goal Of A Coaching Moment?

When I ask people in our network about their experience with a coach, they will often recall the last coaching session and point to some insight or discovery gained during that session.

Next, I follow up with a question about frequency – specifically, how many of these insights they typically encounter during an average 1-hour session. They may pull out a notebook and reference 3-5 bullet points of takeaways.

Typically, to measure the impact of those 3-5 insights, one could consider several points of impact:

  • Leadership effectiveness
  • Performance reviews
  • 360 scores

While these are important indicators, the measurable impact of the coaching is limited because they only reflect a point in time concerning the individual (often without ongoing measurement or prone to inconsistent measurement over time.)

Plus, there are several additional factors (pay, relationships, proximity to the work, etc.) that can skew the results.

There is room for improvement. At Cloverleaf, we have a North Star that guides our measurement of successful employee coaching to ensure it is precise and worthwhile. It also influences all the product features and market decisions we make.

We call this North Star – ‘Successful Coaching Moments.’

The goal of every coaching moment in the workplace should be to improve emotional intelligence, collaboration, and organizational impact.

To determine our proximity to reaching this North Star, we measure the following elements (like any good North Star metric):

Reach or breadth of people (known internally as coached users)

  • This element reflects how many team members or employees within an organization are impacted by Cloverleaf’s Automated Coaching™.

Depth or levels of impact (known internally as successful coaching per day)

  • Unlike most coaching practices that depend on the 3-5 insights gathered within a 1 hour per month session – Cloverleaf’s typical user experiences, on average, nine successful coaching moments per day.

Frequency (known internally as days coached per month)

  • Cloverleaf can help you reach clients and teams daily. Rather than waiting weeks until the next coaching session, coaches can foster consistent development to keep their clients on track.

Measuring the reach, depth, and frequency of the coaching at work teams’ experience provides context that can ensure ongoing coaching in the workplace is happening and that users are less susceptible to pitfalls like the forgetting curve or slow progress.

At this point, the big question you may ask yourself is, ‘how do we know if in the moment coaching tips are successful?’

After all, that is the key to overcoming the current shortcomings of standard approaches to coaching and capturing true impact. Further still, how can we ensure that results are accurate and not impacted by several other factors? How do we PROVE that Automated Coaching™ is successful?

How To Know If Coaching Moments Are Successful Within Your Team

The best way to determine if coaching is successfully impacting your team is by using data that can indicate an increase in emotional intelligence, improvement in collaboration, and organizational performance.

Additionally, gaining a pulse on team culture and how applicable the coaching is can help leaders accurately assess the value of in the moment coaching.

With Cloverleaf, coachees can rate every piece of coaching content. With each coaching tip, we ask simple questions like, was this coaching helpful? This immediate feedback is a starting point for users to provide even more context concerning the effectiveness and relevance of the coaching they receive.

Next, team members can respond to additional contextual questions concerning why that coaching was helpful or unhelpful.

All of these data points are significant because they offer insight that correlates with the team and organizational sentiment, relevance to their role, and the ROI of Automated Coaching™. 

The Big Question

The most important question is, how do we know that Automated Coaching™ improves emotional intelligence, team effectiveness, or belonging? 

Cloverleaf’s Chief Research Officer, Scott Dust, runs regressions against the data to isolate the impact of Cloverleaf on outcomes, and here are some of the results.

Our monster pilot data essentially says that as the number of coaching moments increases, so does the increase in (a) team effectiveness, (b) feeling recognized by team members, and (c) feeling as if one’s strengths are valued by others.

These are great results, and we plan to further extend this analysis. We believe that Cloverleaf (an Automated Coaching™ solution) when used in conjunction with a human coach, can take employee and organizational development to even greater heights.

Cloverleaf is helping People Strategy Leaders change how they develop their leaders. Scaling coaching opportunities for leaders and managers is possible with access to popular validated assessments, personalized dashboards, and in-the-moment coaching tips.

Discover why Cloverleaf is the all-in-one tool for boosting emotional intelligence in the workplace. Schedule a demo to learn more about Cloverleaf ‘s impact on leadership development, managerial effectiveness, and driving behavioral change.

Part of being a great manager is knowing when to use certain approaches to leading. While coaching isn’t new, in the last 25 years coaching in the workplace has become more widely accepted. It’s important not to overcomplicate what coaching is and to recognize what it isn’t (it’s not therapy or feel-good fluff).

In its simplest definition, coaching is facilitating positive change with individuals and teams to unlock potential. This happens through a subtle nuance in how the leader communicates and empowers the team member to own their experiences.  Effective coaching is also learning by…coaching. You can’t learn to coach by just reading a book or taking an online course. It’s a leadership skill that is honed over time.

Coaching Skills: It all starts with Listening

Active listening is one of the most critical fundamental leadership coaching skills you can develop. When we are actively listening we are NOT interrupting, interjecting our own stories and thoughts. We are OTHERS focused. We might ask some clarifying questions and comment on what the person is saying:

  • It seems like you are really frustrated with the current situation, is that fair to say?
  • Can you say more about __________ (Insert something you aren’t clear about)
  • You’ve shared this challenge with me a few times, are you noticing any pattern?
  • I want to thank you for coming to me with your feedback about the project. I really appreciate your attention to detail. 

As you listen more intently, your team member will share information with you that can help clue you into asking the right questions. The coaching approach here is to keep the focus off of yourself, your knowledge, and your ideas. Yes, it’s true. Coaching is not about you.

Coaching Skills: Asking & Goal Setting

Once we are empowering team members in doing their own thinking, it’s important to support team members in making their ideas actionable. The next two critical coaching skills for managers to explore are powerful questioning and goal setting.

Powerful Questions 

Part of learning this coaching style is ASKING before launching into TELLING. Many people believe that they are great coaches, but they are often great MENTORS, sharing expertise. Here are a few examples of powerful questions effective leaders use:

  • What is the next step here given the goal you’ve set for yourself?
  • What would it look like if this problem were solved?
  • What would be the impact on you if you received this promotion?

Goal Setting

Ideas die unless they become actions. A good coach helps team members transform ideas into action.

  • What is a goal you could set to help avoid this problem in the future?
  • How can I support you in your goal to be promoted to leadership?
  • What best practices would you need to adopt to support you in accomplishing your goal?

When To Use Coaching…and When Not To Use Coaching

That might all sound great, but am I constantly questioning everyone on my team? The answer is: NO. If someone asks you where a file is located, you are not going to respond: Well what would be the impact on you if I found that file?

You are going to give them the file or direct them on how to get it.

Part of understanding when coaching employees in the workplace is to understand more about its intent: to develop the competence and confidence within individuals by inviting them to do their best thinking. Here’s when you want to use coaching:

  1. When an employee is repeatedly coming to you with the same issue. 
  2. When a team member is having interpersonal issues with another team member. 
  3. When a team member expressed a desire to move up within the organization.
  4. When preparing a team member to take on new responsibilities.

As you continue in your leadership role you’ll develop the intuition and emotional intelligence to know when to coach and when not to coach.

The GROW Model For Coaching

The GROW coaching model, designed by Sir John Whitmore is one of the easiest to execute applications of coaching in the workplace. Follow these simple steps in a formal or informal coaching conversation for optimal results. With each step of the model, you’ll find helpful questions to guide you at the facilitator.

Goal: The coaching process starts with establishing a goal. It could involve performance goals, development goals, problem-solving, decision-making, or a goal for the coaching session. 

  • What do you want to achieve from this conversation?
  • What do you really want?
  • What would you like to accomplish?
  • What result are you trying to achieve?
  • What outcome would be ideal?
  • What do you want to change?
  • What would the benefits be if you achieved this goal?

Reality: Next you want to get a read on the current state or situation.  What is actually happening or NOT happening? Great managers take it slow here and leverage their active listening skills:

  • What is happening right now in a nutshell?
  • What steps have you already taken to reach your goal?
  • On a scale of 1 to 10, how confident are you that you can accomplish this goal/resolve this problem?
  • What strategies have you used in the past that were successful?
  • What is the single biggest obstacle standing in the way of you achieving your goal?
  • What is working well right now?
  • What could you do better this time?
  • What could be another possible interpretation of what _________said or did?

Options: Once you both have a clear understanding of the situation, the desired goal, or the problem, the coaching conversation turns to what the team member can do to reach their goal. 

  • What are your current options?
  • What is the best next step you could take here?
  • What would happen if you did nothing?
  • What has worked for you already? How could you do more of that?
  • What is the most challenging part of this particular goal?
  • What is a similar situation you’ve faced in the past and what did you do to resolve it?
  • What has helped you achieve goals in the past?
  • What’s the upside/downside of your options right now?
  • What option is your gut telling you to try first?
  • How would you like things to go if there were absolutely no limits?

Will or Way Forward: You close out a coaching conversation by gaining commitment from your team member on specific actions they are going to take on. This is where the person begins to own their results. 

  • What do you think you need to do right now?
  • What does success look like here?
  • How can I support you with your desired result?
  • Is there anything missing from your plan or next steps?
  • What will one small step you take now?
  • Is there anyone else you need to have a conversation with to ensure your success?
  • Do you need to block time on your calendar for any relevant actions?
  • When should we check back in on your progress?

It may seem like a lot of questions, and the truth is a successful coaching conversation is one where you don’t say much. You teach others to lead themselves. At times team members may get frustrated and just want to be told what to do. This is the path of least resistance for some, but in the long run, it keeps them stuck. 

And in the midst of it all, remember that there are times when a leader needs to step in and be very direct in their approach in order to add clarity to a situation. This isn’t a coaching skill, but is a valuable tool that you’ll still need as you lead.

We hope this list of effective coaching skills for managers has helped you. To learn more about how to develop coaching skills, download our e-book right now for free.

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If you’re a leader ready to learn practical management skills that utilize coaching to develop your team, check out the Boss To Coach Playbook.

About Stephanie Licata

With more than two decades of leadership and management experience, Stephanie Licata is a skilled professional coach, adult learning specialist, consultant and speaker. She has trained thousands of leaders and managers in the art and science of coaching as part of large-scale projects to develop coaching cultures within organizations. Stephanie received her professional coaching certification from New York University, and is also certified at the ACC level with the International Coaching Federation. She holds a BS in counseling and a Masters in Organizational Psychology from Columbia University.

We’re often asked, “What’s the difference between coaching, mentoring, and consulting?”. A coach is a thinking partner. They ask questions that lead you to self-discovery. They are not leading or directing you to the answers but helping you along the path of self-discovery.

A mentor is a guide. Someone who’s been there before. They’ve walked the road and they’re sharing their personal experiences. They lay out a roadmap. Choosing to walk that path is up to you.

A consultant is just an expert. They’re someone that has looked at the situation from all sides. They have expertise in the specific challenge and will give you that knowledge to support you.

Each approach has a distinct use case. They are not interchangeable, and each situation needs a different expert. They are not mutually exclusive and can be used in conjunction with each other to support the learning and development process.

At Cloverleaf, we believe in coaching for everyone. Learn more about coaching and why it’s important

As a co-founder and executive at a company in the coaching industry, I find it exceptional that there are so many different perspectives and misunderstandings on what effective coaching is. Our work focuses on creating a coaching culture that intersects with assessments, coaches, and the businesses that companies serve. Therefore, this gives us a unique perspective on the industry.

The word coaching is loaded and often connected to sports in a non-business context. That professional football coach you see screaming at their players often comes to mind. This is not what we are talking about at all. Sure there may be some great analogies in sports, but in a work context, a good coach is a sherpa or a wise sage.

I recently even had a Sales Executive at a large HR tech company ask me what the difference was between Coaching, Mentoring, and Performance Management (this is a topic for a post on a different day) – needless to say, these all serve very other purposes but the result can often be the same… personal and professional development.

Learn more about the differences between coaching, mentoring, and consulting here.

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TYPES OF COACHING IN HISTORY

Historically, coaching in a business context has been seen as something negative. Ask someone over 55 what they think of workplace coaching and they likely will talk about how they or someone they know was “coached out” of a previous job. This is a relic of corporate America in the ’80s, the Jack Welch era focused on reducing the “bottom 20%” of workers that were under-performers. 

This mindset has rightfully shifted and will continue to shift significantly as our workforce gets younger and younger. Millennials and Gen-Z expect the same level of support in their work (especially in that first job) that they experienced throughout school. Their formative years were full of coaching from sports (often even AAU or travel teams) and career development that were there for every step of the journey. But then they graduated college, started their first job, were handed a piece of technology, and told “good luck”. This support vacuum has led to an increased demand for life coaching, personal development coaching, professional coaching, business coaching, and leadership coaching to fill the void.

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INVEST SMARTLY IN COACHING PROCESSES

Coaching has also typically been the exclusive domain of top executives (C-Suite or the next level down) in organizations. Typically only about 5% of an organization was “eligible” for such a perk. This is mainly because of the cost. Executive coaching can be expensive and often charge an hourly rate. Paying that cost for frontline workers was hard to justify to CFOs. Today’s tight labor market and changing distributed or remote workforce means employee engagement is key and perhaps we are at least willing to consider expanding access to coaching to the top 10% today.

As I pitch to investors I often get the question, ‘what is coaching trying to solve?’ Put another way, ‘who is paying for coaching conversations and why would someone engage a coach?’ Typically coaching hasn’t been purchased in any centralized way. Managers and leaders (especially in larger, more global companies) often find people they trust in their local regions and start working with them, paying for it directly from their cost center budgets or out of their pocket. There are currently 65,000 of these independent coaches in the US, which could be closer to 135,000 globally. Cloverleaf provides Automated Coaching™ to the entire organization for less than the cost of providing coaching to the top 5-10%.

Learn about Automated Coaching™ for a thriving workplace here.

IMPORTANCE OF SUCCESSFUL COACHING

But back to the original question – ‘what is coaching trying to solve?’ In short, all of the soft skill development and interpersonal challenges arise in a business context. This can look like a lot of things depending on the person, team, or organization. Some examples include conflict (either conflict between team members or conflict between a manager and their direct report), poor cross-functional collaboration (us vs them mentality between departments or divisions), and ineffective communication.

There are no silver bullets for these types of business challenges. No simple SaaS tool (at least before Cloverleaf) could help solve these often more complex and personal challenges. This leads us back to a business coach. Finding an advisor was the only or simplest problem-solving for effective communication and employee well-being. Coaching relationships could be independent of these interpersonal challenges and provide possible solutions for difficult work relationships.

Businesses in the United States typically spend more than $13 billion per year on coaching sessions with these people to bring solutions. Which brings us to the next point – how are we certain they are bringing solutions or as a CFO might ask – ‘what is the ROI on coaching?’ Most studies demonstrate a return of 4-7 times the cost of coaching. While it can be hard to calculate a return on investment in people, we know that good leaders translate into measurable growth in employee performance. 

Learn more about the importance of coaching in the workplace here.

In short, the benefits of coaching bring a positive impact on your company culture. These competencies generate a significant ROI by improving leadership development and overall work performance. Are you ready to get your team started with Automated Coaching™?

To realize your goals in the New Year, focus on goal pursuit, not goal setting.

Researchers have conducted tens of thousands of experiments on goal setting, illustrating that things like difficulty and specificity are associated with better outcomes. Goal setting, however, is only half the battle. And arguably, it’s the easy half. Without proper “goal pursuit,” the well-set goal will never actually be achieved.

It’s that time of year to set the agenda for the upcoming year. To ensure your goals are actually achieved, consider self-reflecting on each of the goal pursuit dimensions described below.

But first, consider taking my free, validated, and theoretically grounded assessment, “The Right Way To Pursue Your Goals.” This 12-question assessment will automatically generate your scores and a comparison to your peers.

Before discussing goal pursuit, it’s important to clarify the first step—goal setting—of which there are two primary frameworks.

First is SMART goals, which stand for specific (S), measurable (M), actionable (A), realistic (R), and time-bound (T). The focus of the SMART framework is making goals clear, objective, and reasonable. The premise is that clarity is associated with action.

Second is FAST goals, which stands for frequently discussed (F), ambitious (A), specific (S), and transparent (T). The FAST framework is relatively new and builds upon the weakness of the SMART framework. Namely, that individuals are embedded within collective systems such as teams or organizations.

If goal setting is the beginning, goal pursuit is everything in-between the beginning and the end. Once a goal has been set, there are four behavioral approaches that should be pursued that increase the likelihood of goal achievement.

Recognize that Goal Pursuit Involve Dynamic Iteration

Frequent Reevaluation. Organizational change is inevitable. Sometimes it’s drastic and sudden (e.g., the pandemic) and sometimes it’s subtle and incremental (e.g., small mistakes over time). It’s also possible that personal circumstances or interests change over time. While it’s important to stick with your goals, it’s also important to update them based upon your circumstances. It’s pointless to accomplish a goal if it’s no longer relevant or fulfilling.

Pinpoint Successes and Failures. Consider what challenges you’ve overcome and what obstacles remain. Such reflection will ensure that you are efficiently refocusing your efforts and coming up with new strategies for goal attainment.

Create Systems. Create systems that make dynamic interaction part of your routine. For example, schedule time on your calendar for yourself or meeting with others, or add the goal reevaluation process to part of your daily or weekly task list. This reevaluation schedule should be commensurate with the timing of the goals (e.g., daily for short-term goals, monthly for annual goals, etc.).

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Allow for Goal Pursuit Transparency

Tell Somebody. You’re much more likely to stick with your goals when you verbalize them to friends, family, or colleagues. But go beyond the one-and-done goal reveal. When working with others, don’t “bury the lead.” Begin conversations by clearly explaining your goals and how the initiative at hand plays into those goals.

Network Accountability. Use guilt to your advantage. Nobody enjoys letting others down. To increase your odds of sticking with something, figure out how to create some degree of interdependence between your goals and the goals of others. This forced accountability will inevitably lead to ongoing conversations about how to properly pursue the goals together.

Know Your Why.  It’s not enough to simply have a goal. You need to be able to clearly explain why the goal is important to you. Along the way, there will be many people out there that chip away at your ability to stick with your goal. It is in those moments where you need to be able to clearly articulate your why.

Embrace a Multi-Goal Mentality

Reconcile Competing Goals. A glaring flaw of goal-setting frameworks is that they only consider one goal at a time. This is unrealistic. We typically have a list of several goals, some short-term and some long-term, some straightforward and some complex, and some work-related and some personal. It is therefore important to evaluate when and where conflicts manifest. In some cases, it will be necessary to choose one over another. In other cases, it’ll be necessary to make compromises.

Goal Prioritization. Once we recognize the reality of having multiple, competing goals, it is necessary to continually reprioritize goals. Perhaps certain goals should get priority because they are more urgent or because they are tied to other important factors like our well-being or security. Additionally, these goal reprioritization decisions shouldn’t be tied to how we’re feeling in that moment. Instead, these decisions should be based on values and/or higher-order goals.

Time Allocation. We get done what we spend time on. The same rules we follow with respect to time management can be integrated with goal pursuit. The tendency is to spend time focusing on easier, short-term goals. What we should be doing, however, is constantly evaluating our time expenditure on all of our goals, and regularly recalibrating to ensure we first satisfy our highest priority goals.

Make Goal Pursuit Learning-Focused, Not Performance-Focused

Learning First, Performance Second. Focusing on objective outcomes is great. But sometimes we focus on the end-goal without considering how we get there. If the goal is relatively difficult, by definition, we don’t yet have all of the ingredients for achieving the goal. Thus, the focus should be on learning, not performing.

New Knowledge or Skills. It’s important to uncover what exactly we need to learn in order to obtain our goal. The first common category is knowledge, which entails the theoretical or practical understanding of a subject. The second is skills, which entails proficiencies obtained through training or experience. Obtaining knowledge comes from asking the right questions from the right sources. Obtaining skills comes from seeking out opportunities to practice the behaviors of interest.

Breaking Down the Process. Efficient goal pursuit entails breaking down goals into sub-goals, steps, or components. Sub-goals are smaller goals that accumulate as a larger end-goal. Step-based goals work like a Gantt chart, showing you what you need to do first, second, third, etc. to progress towards the end-goal. Component-based goals have an interactive effect such that the end-goal will only be achieved if several components are simultaneously achieved.

Keep in mind that goal setting is important, but it will only take you so far. To achieve your goals in the New Year, it’s important to focus on the process of goal pursuit.

Visit www.scottdust.com for more free resources for human capital enthusiasts, including a free e-book titled “A Field Guide to Human Capital Assessments.” 

Whether you want to get a new client started out successfully, or continue to sustain your current clientele, it’s important to have the right coaching skills to help them thrive. Therefore, we want to help you in your effective coaching journey by providing a list of the do’s and don’ts of coaching in the workplace.

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DO: ASK OPEN-ENDED QUESTIONS

One of our best coaching tips is that asking “yes” and “no” questions will not lead anywhere. If your client does not expand on what they are saying, the conversation may end too quickly and provide no meaningful context to work off or toward goals.

  • Good example: Ask: what do you find challenging about that? This leaves the conversation open for your coachee to speak on challenges and  to expand as much as possible. This also may draw out more than one answer.

  • Bad example: Ask: do you think that is challenging because of your schedule? Your client may respond yes or no and leave the conversation there. They also may feel as though you are leading them to an answer, causing them to answer favorably. This does not leave room for them to discover problems or solutions on their own.

DO: Build Trust

Without a solid foundation of trust, your client will likely not speak freely about issues and areas of improvement, which will have an impact on their well-being and overall job satisfaction.

  • Good example: During coaching conversations, be an active listener, ask questions, be empathetic, don’t judge, and focus on your client (meaning don’t get distracted – no one likes meeting with someone who gets distracted by everything in the background and doesn’t make eye contact).

  • Bad example: Don’t pry into their client’s personal life (unless they want to), and don’t socialize (this could be unprofessional and make you seem like you’re always available).

DO: KNOW THAT EVERYONE IS DIFFERENT

Every person may need to be coached in a slightly different way. This is a learning process. Remember to be flexible and to tailor your approach so you don’t scare them off or underwhelm them. Using Cloverleaf for Coaches as a tool will prepare you with their preferred style of work, communication, conflict, etc.

  • Good example: A good coach takes time to learn how new clients work, as they will likely all be different.

  • Bad example: Jump in with the same attitude every time, as this will be accepted differently by different clients.

DON’T: TELL THEM WHAT TO DO

You are not your client, so when they ask you what you would do, know how to change the direction, and act as a leader, don’t just give out directions.

  • Good example:

    • Client: “My manager told me to do x task, but that’s not in my job description, so I didn’t do it. Now we have a meeting on Monday. What would you do?”

    • Coach: “Well, let’s dive deeper into this first. Why do you feel…?”

  • Bad example:

    • Client: “My manager told me to do x task, but that’s not in my job description, so I didn’t do it. Now we have a meeting on Monday. What would you do?”

    • Coach: “I would have done…”

three people are sitting in chairs around a small table.

DON’T: TALK MORE THAN YOUR CLIENT DOES

Your coachee should never feel like they are in a lecture or being talked at. So make sure you are asking questions to guide the coaching sessions, but they should also be talking most of the time. Be an active listener and ask follow-up questions. This will allow them to be comfortable with you and reveal underlying issues they are having.

DON’T: TALK ABOUT CLIENTS WITHOUT PERMISSION

You should never be talking about Sally’s work issues with Ryan to mentor him on what he is going through, that’s not right. But, you can pull the same coaching tools from different experiences and use them across clients.

Keep in mind this serves solely as a methodology in your backpack. If a client goes through a certain issue that you feel would serve as a good example, ASK them for permission before you do. If they say no, respect their boundaries.

In summary, remember that to be a great coach you need to ask open-ended questions, build trust, and recognize that everyone is unique.

HELP YOUR LEADERS MOVE FROM A BOSS TO COACH!

A FREE Guide to develop your leaders, drive engagement, and strengthen your organization's effectiveness.

Inside you'll learn:
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