We’ve all heard the stories—a newly hired C-Suite leader, brimming with technical expertise, suddenly finds themselves losing their cool in high-stakes meetings. The table-slamming, the shouting, the profanities—it’s a pattern that repeats itself far too often in organizations.

But what if these outbursts were more than just isolated incidents?

What if they were symptoms of a deeper issue that Talent Development Leaders must address?

In a conversation, a client shared his experience with a newly hired C-Suite leader who started to lose his cool a few months into the job. He described instances just like those above. It took HR exactly two weeks after a number of employees started to report these types of interactions to let the person go.

The gaps in this leader’s human skills, turned an amazing opportunity into a humiliating failure for him. While he was technically highly proficient and had the exact experience and background the company needed, none of it could save him.

When these kinds of behaviors surface, they often stem from gaps in essential human skills like emotional intelligence and conflict management. These gaps can turn extraordinary opportunities into catastrophic failures—not just for the individual but for the entire organization. While technical proficiency and experience are critical, they cannot compensate for the lack of core human skills that are crucial for effective leadership. To address these leadership breakdowns, we must look beyond the surface and tackle the root causes head-on.

Addressing the Root Causes of Leadership Failures

While it’s easy to focus on the visible manifestations of leadership breakdowns—like the outbursts and poor behavior mentioned earlier—the real challenge lies in addressing the underlying causes. These incidents are often symptomatic of deeper issues such as unaddressed stress, inadequate emotional intelligence, and a lack of continuous development in critical human skills. For Talent Development Leaders, this is where the opportunity—and responsibility—truly lies.

Improving human skills isn’t solely about avoiding such dramatic fallouts. It’s about proactively building social and human capital within the organization, creating an environment where employees can experience meaningful personal growth that makes them not just better professionals but better leaders.

Conventional approaches to leadership development often fail to provide the ongoing support managers need to navigate today’s complex work environments. Continuous development isn’t just a best practice—it’s a necessity, given the increasing pressures on leaders.

People skills are not just a benefit but a requirement. Organizations can no longer afford to take a reactive approach. Leaders need real-time, personalized insights to manage stress, improve emotional intelligence, and maintain their composure in high-pressure situations.

For organizations, the stakes extend beyond individual incidents. The ripple effects of a leadership failure can be felt across teams, departments, and even the entire organization. By proactively equipping leaders with the tools they need to succeed—not just through traditional training but through continuous, context-specific coaching—you can build a resilient leadership culture that not only prevents failures but also supports consistent growth and development.

How To Improve Human Skills In Management: From Big Picture Vision to Ground-Level Growth

building human skills in managers

Top-Down Leadership: Aligning Strategy with Human Skills

Misalignment in leadership values and approaches is more than just a growing pain—it’s a critical risk that can derail organizational success. When leaders are not aligned on core values and competencies, it leads to inefficiencies, employee dissatisfaction, and, ultimately, missed business objectives.

Step 1: Define Core Leadership Values and Competencies

The first step is clearly defining the leadership values and competencies critical to your organization’s success. This involves identifying the key qualities and skills that every leader should embody, from the C-Suite to middle management. These values should reflect the company’s long-term goals and cultural priorities.

For example, an engineering team at a startup might have been built up by a leader who cultivated a flexible work environment and prioritized mental health. However, as the company grows, it may bring in a CTO with a different leadership style that emphasizes performance in high-pressure environments. This shift can lead to misalignment if the core values and competencies are not clearly defined from the top.

Step 2: Communicate and Align Leadership Teams

Once these values and competencies are defined, the next step is communicating them across all leadership levels. Every leader must understand and buy into these principles. Regular alignment meetings, workshops, and leadership training sessions can effectively ensure that all leaders are on the same page.

To prevent misalignment, organizations must define their desired leadership values and approaches from the top down. However, defining these values is only the first step. Continuous alignment and reinforcement are necessary to ensure these values are lived daily.

Step 3: Utilize Continuous Feedback and Coaching Tools

With core values and competencies defined and communicated, the focus shifts to continuous alignment and reinforcement. This is where tools like Automated Coaching can strengthen culture and support ongoing development. By providing leaders with real-time, personalized insights, these tools help reinforce the company’s core values and leadership competencies in every interaction, ensuring that leaders consistently model the behaviors expected of them.

Step 4: Identify Skill Gaps Using Data-Driven Insights

The next step is to identify potential skill gaps among current leaders. This process should be driven by data, leveraging tools that comprehensively analyze where leaders stand regarding the desired competencies. Cloverleaf’s platform, for instance, offers detailed assessments and continuous feedback, enabling organizations to create targeted, data-driven learning paths that address these gaps effectively.

Step 5: Implement Targeted Development Programs

Finally, after identifying the gaps, organizations should execute targeted development programs. These programs should be designed to address specific gaps and reinforce the core competencies identified earlier. Regularly reviewing progress and adjusting these programs as needed will ensure that the development is ongoing and aligned with evolving organizational needs.

Ultimately, a well-executed top-down approach to leadership development, supported by continuous alignment and personalized coaching, helps individual leaders succeed and drives the organization toward its strategic goals. By ensuring that every leader is on the same page and equipped with the necessary skills, companies can build a resilient leadership culture that is ready to navigate the complexities of today’s business environment.

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Bottom-Up Leadership: Building Skills from the Ground Up

While top-down alignment is critical, developing human skills within your managers through a bottom-up approach is equally vital. This method is not an alternative but a complementary strategy that, when combined with top-down efforts, yields the best results.

Step 1: Establish a Foundation of Self-Awareness

The journey begins with self-awareness, much like constructing a sturdy building requires a strong foundation. Managers must first understand their own strengths and weaknesses, recognize their natural talents, and identify areas for growth. This self-awareness forms the basis for all personal development and leadership growth.

In a study highlighted by Harvard Business Publishing, leaders who actively engaged in self-awareness exercises, such as using the “Ladder of Inference,” significantly improved their decision-making and ability to adapt as a leader. These leaders were better equipped to manage their emotional responses and lead more effectively by consciously reflecting on their thought processes and challenging their assumptions. Organizations that integrate tools to facilitate this type of reflection are better positioned to build leaders who possess a high degree of self-awareness and can remain calm and focused in the face of adversity.

Step 2: Personalized Development Journeys

Learning becomes more fruitful when managers understand their development journey and see how building on their strengths while addressing gaps can accelerate their career growth. This recognition of the organization’s investment in its growth builds trust and loyalty as managers receive the personalized support they need to enhance their performance and increase the value they bring to the organization.

The success of the bottom-up approach relies heavily on the manager’s ability to drive their learning. Continuous support and personalized feedback are critical. The following section will cover the APS Method for leadership development as a tool to support managers in developing human skills.

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The APS Method for Leadership Development

The APS Method stands for Awareness, Principles, and System and is a framework for leadership development. It is a proprietary method developed by Archova that examines human skills not just tactically but incorporates the importance of awareness to begin with, the guiding principles and values that underlie a leader’s skill set, and the systematic approach to ensure skills are incorporated into and reflected by the leader’s routines and behaviors.

1. Awareness: The Foundation of Leadership Development

Awareness is the foundation of the APS Method. It involves understanding yourself as a leader—your strengths, growth areas, natural leadership style, and how you may respond to different situations. Developing self-awareness allows you to see how your behaviors and actions influence your team. It’s about knowing what makes you tick and how your actions affect others.

However, for managers to develop strong human skills, they need to become more than just self-aware; they also need to become aware of the preferences, strengths, and styles of those they work with, such as their manager, their direct reports, and other stakeholders. This awareness allows them to engage effectively with a range of different people and personalities.

Tools like Cloverleaf’s DISC assessment can be a great starting point for managers to identify their natural tendencies and possible blind spots and learn about others. Knowing we may be relationship-driven and inspired by new ideas is one thing. Still, it’s another to realize that a key person on your team operates best with clear guidelines, solid project plans, and a high degree of independent work. This dynamic, for example, will call for the manager to engage in a different approach than the type of leadership style they might personally prefer. The ability to see the DISC profiles of an entire team is a key benefit Cloverleaf offers.

2. Principles: Guiding Leadership with Core Values

Principles are the core beliefs that guide your actions and decisions. These are the enacted values you stand by and use to navigate your leadership journey. For example, principles might include acting with integrity, assuming positive intent, and putting people before productivity.

Why It Matters: Leaders without clearly defined principles often seem reactive and can easily be swayed in their decision-making process. When leaders define their principles and communicate them to others, the team tends to see consistency and reliability, which increases trust and makes it easier for them to work effectively with their leader.

3. System: Establishing Structured Routines and Practices

System refers to the structured routines and practices you implement as a leader. It involves creating and maintaining processes that ensure effective team management, such as regular one-on-one meetings, feedback loops, and performance tracking. A solid system helps you lead your team predictably and efficiently, allowing for better outcomes and a more cohesive team environment.

How Leaders Can Use the APS Method to Help Managers Strengthen Human Skills

The APS Method provides a clear path for leaders to develop their human skills through self-awareness, strong guiding principles, and effective systems. Here’s how you can apply these concepts practically, day-to-day.

1. Applying Self-Awareness in Leadership

Developing self-awareness and awareness of others is crucial for effective leadership. Here are some practical steps:

  • Conduct Regular Self-Assessments: Use tools like DISC, Enneagram, or 16 Types to understand your leadership style, strengths, and growth areas. Leveraging multiple assessments gives you a nuanced understanding of yourself and your team, allowing for more informed decision-making and personalized leadership strategies.
  • Seek Feedback from Team Members: Regularly gather feedback from those you work with to gain diverse perspectives on how your leadership style impacts others. This input helps identify areas for improvement that you might not see on your own.
  • Reflect on Your Responses and Behaviors: Consider how your tendencies influenced recent interactions and what adjustments you might need to make. Use tools like the Reflections feature to regularly assess how your actions and decisions align with your self-awareness insights.
cloverleaf reflections feature to build self awareness

2. Establishing Your Leadership Principles

Leadership principles guide your decisions and actions, ensuring consistency and integrity in your leadership style. Here’s how to define and implement these principles effectively:

  • Define Your Core Leadership Values: Begin by identifying the values that are most important to your leadership. Write these values down and think about the principles that best represent them. Consider how you will demonstrate these values in your daily leadership practices—how will your team see and experience these values in action?
  • Communicate These Principles to Your Team: Once you’ve defined your principles, clearly communicating them to your team is essential. This ensures that everyone understands the standards you hold yourself to and can align their expectations accordingly. 
  • Regularly Review and Adapt Your Principles: Leadership is dynamic, and your principles may need to evolve as you and your organization grow. Set aside time to review your leadership principles regularly to ensure they remain relevant and effective. If you find that certain principles need adjustment, be open to making those changes and communicating them to your team.

3. Developing Your Leadership System

Creating a leadership system is about establishing routines and practices that reinforce your principles and self-awareness. This system should be flexible, allowing you to adapt as you grow and as your team’s needs evolve.

Here are three simple ways to build and maintain your leadership system:

1. Establish Regular Routines and Check-Ins

  • Create Consistent Check-Ins: Schedule regular one-on-one meetings with your team members. These meetings provide opportunities to discuss progress, challenges, and development goals. Consistency in these check-ins helps build trust and ensures that your team feels supported.
  • Set Up Feedback Loops: Implement a structured feedback system that includes both giving and receiving feedback. This system should encourage open communication and ensure timely and constructive feedback. Regular feedback helps identify areas for improvement and fosters a continuous growth culture.

2. Monitor and Adjust Your System

  • Track Performance and Progress: Implement performance-tracking mechanisms to monitor how well your leadership practices work. Use tools and metrics to assess whether your routines and practices are helping you achieve your leadership goals.
  • Reflect and Adjust: Regularly reflect on the effectiveness of your leadership system. Consider whether your routines produce the desired outcomes and adjust as needed. This reflection ensures that your system evolves with your leadership journey.

3. Document Your Leadership System

  • Create a Leadership Playbook: Document your leadership system, including your routines, principles, and feedback processes. This playbook serves as a reference for yourself and can be shared with others in leadership roles to ensure consistency across the organization.
  • Regularly Update Your Documentation: Keep your documentation updated as your leadership practices evolve. This living document will help you stay aligned with your goals and ensure that your leadership approach remains relevant and effective.

A Strategic Path to Leadership Excellence

By focusing on the three pillars of the APS Method—Awareness, Principles, and System—leaders can adopt a proactive, reflective, and systematic approach to developing human skills. This not only leads to sustainable results and continuous improvement but also cultivates a leadership culture that thrives on growth and adaptability.

The importance of developing human skills cannot be overstated. The downfall of technically proficient yet emotionally unaware leaders highlights the need for a balanced approach that marries technical expertise with strong interpersonal skills. These skills are not merely complementary; they are essential for navigating the complexities of modern leadership.

A Dual Approach for Lasting Impact

Adopting both a top-down and bottom-up approach to building human skills enables organizations to create a cohesive leadership culture that aligns with their core values while empowering individual leaders on their personal growth journeys. This dual strategy ensures that leadership development is holistic, addressing both organizational alignment and individual capabilities.

The APS Method offers a practical, actionable framework for managers to cultivate the essential human skills that define effective leadership. By integrating self-awareness, clearly defined principles, and structured systems into daily practice, leaders can ensure that their growth is consistent and deeply embedded in their leadership style.

Moving Forward: Building a Thriving Leadership Culture

Investing in developing leadership competencies is not just a preventive measure against leadership failures; it’s a strategic move to nurture an environment where leaders and their teams can thrive. This investment pays dividends in the form of resilient, adaptable teams that are capable of driving the organization forward in an ever-changing landscape.

As you reflect on the concepts discussed, consider how you can begin to apply the APS Method within your own leadership context. Start by assessing where you currently stand regarding self-awareness, principles, and systems. Then, take concrete steps to enhance these areas, using the tools and strategies provided. The journey towards leadership excellence is continuous, but with the APS Method and tools like Automated Coaching, you have a clear path to follow.

Every day, you and your team navigate the complexities of training. It’s challenging because scheduling workshops or other designated times for learning pull employees away from their work.

The reality is that our brains struggle to retain information from one-time sessions, conversations, or readings. Despite our best efforts, most of what is learned in these settings is quickly forgotten. This isn’t due to a lack of engagement or interest; it’s simply how our brains function.

For learning to truly stick and be applied effectively in the right situations, continuous reinforcement is essential. However, Talent Development professionals can’t be present in every situation to ensure concepts are reinforced. Managers often lack the tools and expertise to effectively embed these learnings into daily work routines. This gap highlights the need for a new approach to development—one that integrates learning seamlessly into the flow of work, providing ongoing, relevant reinforcement exactly when it’s needed.

What if learning didn’t require stepping away from work but instead enhanced it? People need insights and development opportunities to appear organically within their workflow so that learning is continuous, contextual, and immediately relevant. This approach not only respects the demands on your team’s time but also ensures that development is a natural part of their daily routine.

Why should productivity and personal development compete? In this article, we’ll explore the possibility of integrating learning into daily activities to help resolve the tension that can arise between prioritizing productivity and development.

The Development/Productivity Paradox

Employees often see development as a distraction from their core responsibilities, viewing training as an interruption rather than an enhancement. This perception highlights the development/productivity paradox. The 70-20-10 model reveals that effective growth happens when learning is integrated into daily tasks. Learning must be embedded into the workflow so that development becomes a natural extension of daily work. Continuous reinforcement ensures that new knowledge is immediately applied so that retention and meaningful behavior change occur.

The Challenges of Traditional Learning Methods

The Old Way Isn’t Working: 4 Common Pitfalls of Traditional Learning Strategies Traditional learning methods often fail to deliver sustainable results for several reasons. Workshops and training sessions, while well-intentioned, pull employees away from their daily tasks, creating disruption and information overload.
  • Disruption of Workflow: Scheduled sessions interrupt the flow of daily work, causing productivity dips and backlog. This disruption makes it challenging for employees to balance their work responsibilities with learning commitments.
  • Information Overload: Large volumes of information delivered in a short period can overwhelm employees, leading to poor retention. Studies show that within one hour, learners forget an average of 50% of the information presented; within 24 hours, they forget 70%, and within a week, they forget up to 90% (Bridge) (Indegene).
  • One-Size-Fits-All Approach: Generic training content, normally only specific to roles often fails to address the specific needs and contexts of individual employees. This lack of personalization reduces the effectiveness of learning interventions.
  • Lack of Continuous Reinforcement: Without ongoing support, the skills and knowledge gained in one-time sessions quickly fade. Continuous reinforcement is essential for retention and application of new skills.

What Do These Gaps Mean

  • Retention Rates: According to research, learners forget approximately 70% of new information within 24 hours and 90% within a week without reinforcement (Indegene). This highlights the need for continuous learning strategies to ensure knowledge retention.
  • Engagement Levels: A LinkedIn Learning report found that 58% of employees prefer to learn at their own pace and on-demand, rather than in structured, time-bound sessions (SHIFT). This preference indicates a need for more flexible and personalized learning solutions.
  • Impact of Microlearning: Microlearning, which delivers content in short, focused bursts, has been shown to boost retention rates by 25% to 60%. It also boasts an average completion rate of 82%, making it a highly effective method for engaging learners and improving retention (SHIFT).
These statistics and examples underscore the limitations of traditional learning methods and highlight the need for a new approach that integrates learning seamlessly into the daily workflow, providing continuous, personalized reinforcement exactly when it’s needed.

HUMAN SKILL PROGRAMS ARE HITTING LIMITATIONS...​

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What Makes Continuous Learning Effective For An Organization?

Continuous learning means embedding development opportunities directly into the daily workflow. This approach ensures that learning is contextual, personalized, and integrated into the tools employees are already using every day, such as Slack, Microsoft Teams, email, and others. The goal is to make learning a natural, seamless part of the workday, providing real-time, situational coaching that is immediately relevant and actionable.

3 Components That Make Continuous Learning Possible

1. Ongoing Learning Opportunities:

Learning should not be a one-time event but an ongoing process. Continuous learning opportunities ensure that employees can regularly reinforce and build upon their knowledge and skills. Integrating learning directly into daily tools and routines provides constant reinforcement without disrupting workflow.

  • Example: Imagine a project manager receiving daily insights not just on generic leadership skills but specific, personalized guidance on how to best collaborate with individual team members based on their unique personalities and work styles. For instance, they might receive a tip about leveraging the analytical skills of a detail-oriented team member during a planning meeting.

2. Personalized, Contextual Insights:

Providing insights tailored to individual needs and specific situations helps ensure that the learning is relevant and immediately applicable. Personalized coaching can address unique challenges and leverage individual strengths. Cloverleaf’s Automated Coaching™ delivers personalized, context-specific tips that are tailored to the unique psychology and interactions of each user.

  • Example: Imagine a team lead receiving real-time, personalized advice on how to approach a one-on-one meeting with a particular team member. The coaching might suggest ways to motivate that team member based on their personality type, such as recognizing their achievements in a way that aligns with their need for validation.

3. Integration with Daily Tools:

By embedding learning into tools that employees already use the development process becomes a seamless part of their daily workflow. This integration minimizes disruption and maximizes the relevance and impact of the learning.

  • Example: Consider a team receiving coaching tips and developmental insights directly in their workplace tools. For instance, a Slack notification might suggest adjusting communication approaches for an upcoming meeting with a team member who prefers concise, data-driven discussions.

Making Learning In Context A Reality

At Cloverleaf, we’ve redefined continuous learning in the flow of work with Automated Coaching™. Here’s how we excel:

  • Seamless Integration: Learning is embedded into the tools you already use, ensuring a smooth, disruption-free experience.
  • Real-Time Insights: Receive tailored coaching precisely when you need it, aligned with your specific tasks and interactions.
  • Engaging Microlearning: Continuous, bite-sized learning opportunities keep you engaged and enhance retention without overwhelming you.

Automated Coaching Outperforms Traditional Learning Approaches

Maximizing the Impact of Contextual Learning

  • Improved Retention and Application: Ongoing, in-the-moment learning ensures skills are retained and immediately applied.
  • Scalable and Inclusive: Personalized coaching is available to all employees, promoting equal development opportunities across the organization.
  • Proven Impact: Trackable data showcases the tangible improvements in performance and ROI, validating the effectiveness of development initiatives.

Why We Believe Context Makes Continuous Learning Meaningful

At Cloverleaf, our commitment to learning in context is deeply rooted in rigorous research and continuous improvement. Here’s how our studies support this innovative approach:

Research and Commitment to Continuous Improvement

We recently conducted an analysis involving over 100 employees across 12 organizations, focusing on the impact of Automated Coaching™ on team communication and collaboration. The study revealed a 31% increase in these scores after just three months, demonstrating the effectiveness of contextual learning.

Further research with a client showed that engagement with our platform led to an 18% increase in employees feeling their skills were valued, a 36% increase in feeling recognized by team members, and a 36% improvement in perceived teamwork quality. These results underscore how embedding learning into daily workflows enhances both individual and team performance.

In a daily trends analysis, employees who engaged with Cloverleaf showed increased self-awareness and relational energy. This engagement resulted in more stamina, willingness to tackle new challenges, and higher quality teamwork, indicating that learning in context promotes continuous personal and professional growth.

Our qualitative interviews, validated by a global team of PhDs, highlight that users trust Automated Coaching™ for its unbiased, comprehensive insights. This trust facilitates significant improvements in self- and others-awareness, which are crucial for effective communication and collaboration within teams.

Development and Productivity No Longer Need To Compete

Learning doesn’t have to be disruptive. By integrating learning into the daily workflow, leaders can make sure that learning is continuous, personalized, and relevant to what people are doing right now. This approach tackles common problems with traditional training, like interrupting work, overwhelming people with too much information at once, and not being tailored to individual needs.

Key Takeaways:

  • Embedded Learning: Development opportunities should fit seamlessly into the tools and routines that employees already use, minimizing disruption and making learning directly applicable.
  • Continuous Reinforcement: Learning should be an ongoing process with regular reminders and tips to help people retain and apply new knowledge.
  • Personalized Insights: Providing real-time, tailored insights makes learning more effective and relevant to each person’s specific situation.
  • Scalability and Accessibility: Using technology like Automated Coaching™ allows us to offer coaching and development to everyone in the organization, not just a select few.
By adopting a learning-in-context approach, leaders can infuse training organically into their people’s daily workflows. This way, learning is always relevant and timely, providing real-time insights that strengthen productivity and naturally encourage continuous personal growth. Learning in context means every interaction becomes an opportunity for development, making growth a constant and effortless part of your work culture.

In this new era, we need a more scalable and “sticky” way to elevate collaboration across our organizations. It’s imperative. Collaboration is already making or breaking projects and organizations, and with the increasing pace of work, the need for effective collaboration is only growing. We must change our tactics to achieve consistently high-quality collaboration, or our personal and collective success—and wellbeing—will suffer.

Organizations face numerous challenges in this area. By and large, they don’t define, measure, or invest in collaboration effectively. While the term is often used, real investment and measurement reveal a wide variety of gaps. Collaboration, cross-functional teamwork, and related skills are rarely trained for or measured. When training does occur, it’s usually focused on individuals, typically leaders, who are then expected to apply these skills in teams that lack similar training. This siloed approach, if it exists at all, often falls short.

Investing in the quality of collaboration is often relegated to the category of “soft skills,” implying it’s less valuable. This perception persists because the industry hasn’t cracked the code on measuring collaboration effectively and proving its connection to profits. However, focusing on human skills like communication, empathy, and teamwork can transform the way organizations operate. By embedding these skills into daily practices, organizations can strengthen trust, innovation, and agility, ultimately turning human skills into a competitive advantage.

Collaboration Technology Toolshed

The Limitations of Traditional "Collaboration Tools"

In the broader technology market, many products are labeled as “collaboration tools.” However, these tools are mostly just communication or productivity tools. Few, if any, of the software tools currently classified as collaboration actually focus on the human (behavioral) element of collaboration.

Simply providing another channel to communicate doesn’t necessarily improve collaboration. In fact, it can often be a barrier by introducing confusion about where and how to communicate with each other. More channels can be more confusing if there isn’t a shared understanding of which channels to use and when. This often leaves people questioning where to expect a response from teammates. Email, Slack, or text? No one knows.

This Harvard Business Review survey found that while organizations use various tools to share words and files, these tools often fail to enhance true collaborative efforts. The survey revealed that while communication tools facilitate message exchange, they do not necessarily improve the effectiveness of these messages to create shared understanding and meaningful collaboration. We have too many ways to transfer messages and not enough support to build true relationships and quality communication.

We need new tools and approaches that address the work humans do to navigate our differences and achieve outcomes that build true value for the organizations we serve.

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communication tool overload

Growing Collaboration Beyond Communication Tools

Current collaboration tools often fall short because they fail to address the core human elements of collaboration. Here are some specific issues:
  • Overwhelming Channels: Multiple communication platforms can lead to confusion about where to communicate.
  • Lack of Focus on Relationships: Effective collaboration requires tools that foster understanding and relationships, not just message exchanges.
  • Missing the Behavioral Aspect: True collaboration involves navigating human behaviors and differences, which current tools do not adequately support.

The Need for Human-Centered Collaboration Tools

To truly improve collaboration, we need tools that:

1. Facilitate Understanding: Tools should help team members understand each other’s strengths, communication styles, and working preferences right in the flow of work.​ (Josh Bersin)​​​.

2. Build Relationships: Effective collaboration tools should focus on relationship-building and trust. (mckinsey.com)

3. Support Behavioral Changes: Tools should provide insights and nudges that help teams navigate differences and improve their collaborative efforts. Continuous learning and development platforms that offer real-time coaching and feedback can drive sustained behavioral change to improve collaboration​.

Shifting the focus from mere communication to understanding and relationship-building, organizations can unlock the true potential of collaboration.

The Misnomer Of “Soft Skills

Unfortunately, what we’re talking about here is often lumped into a broader category in the organizational context referred to as “soft skills.” This is a really annoying moniker on many levels for those of us who have dedicated our lives to improving people and organizational effectiveness. The word “soft” would seem to imply that it’s less necessary or less relevant than hard skills like software development or financial forecasting. This is also why many in talent management circles have started referring to these soft skills as “human skills”—an even more appropriate moniker in an era of artificial intelligence.

The Soft Skills Disconnect

The Value of Human Skills

CFOs often like to gloss over these investments in soft skill training as frivolous and the most expendable when budget cuts are necessary. This disconnect is illustrated clearly when we examine where we are investing our talent development dollars versus what the organization and its leaders identify as the most critical skills for business success.

Despite the pervasive influence of Artificial Intelligence (AI) tools, human skills are the least likely to be displaced or replaced by AI. These skills offer exponential returns on investment compared to the incremental returns of most hard skills. For instance, learning how to use Excel better or adopting a new sales technique might improve efficiency marginally. However, understanding your teammates’ unique strengths can help avoid unnecessary conflicts and navigate differences toward significantly higher performance.

The Return on Investment (ROI) of Human Skills:

  • Conflict Avoidance and Performance: A better understanding of human skills can help teams avoid conflicts and work more harmoniously, leading to higher productivity and better results.
  • Market Relevance: Insights into human skills can guide the development of products and services that better meet customer needs, enhancing market success.
  • Enhanced Customer Interactions: Skills in empathy, communication, and problem-solving improve customer support and sales effectiveness.

3 Challenges of Measuring Human Skills Impact

The disconnect between the investment in development dollars and the types of skills that have an outsized impact on performance boils down to measurement issues.

Challenges in Measuring Collaboration Health:

1. Lack of Standardization: There is no standardized way to measure soft skills across different organizations, making it difficult to benchmark or track progress uniformly.

2. Isolation of Impact: It is challenging to isolate the specific impact of a human skills intervention from other variables that influence performance.

3. Linkage to Financial Success: Drawing a direct and clear line between improvements in human skills and financial metrics like revenue growth or churn rates is complex and often indirect.

Let’s look at each of these in more detail.

1. The Need for Standardized Measurement in Human Skills

When discussing gross margin, businesses can quickly provide a percentage that reflects a standardized calculation. Unfortunately, such standardization for human skills and collaboration metrics is lacking. While we can measure turnover and engagement, how do we quantify collaboration, psychological safety, trust, or leadership?

Measuring Human Capital: SEC’s Steps

The SEC has recognized this gap. On August 26, 2020, they mandated that companies disclose their human capital resources in quarterly and annual reports. This includes any human capital measures or objectives that are key to managing the business.

Trends in Human Capital Reporting

Gibson Dunn’s study on the S&P 500’s compliance reveals significant variability in disclosures:

  • Disclosures ranged from 109 to 1,995 words, averaging 960 words.
  • 25% of companies avoided quantitative metrics, and 10% included only headcount numbers.
  • Significant increases in disclosures on talent attraction, retention, compensation, diversity, health, and pay equity were noted.

There is no standardization in human capital metrics across companies. This variability underscores a lack of understanding of the value human skills bring to organizational success.

The SEC’s requirements are a start, pushing us towards more transparency and investment in people. International standards like ISO 30414 offer some guidance but remain voluntary.

By moving towards standardized measurements for human skills, organizations can better align investments with the factors that drive success, ultimately gaining more actionable insights into their most valuable assets: their people.

2. Isolating the Impact of an Intervention

Organizations invest $350 billion annually in learning and development (L&D) across various interventions, including online courses, in-person training, assessments, coaching, and more. How do we measure the impact of these development opportunities?

Consider an employee named Raj, who improved his performance after participating in multiple programs and moving to a new team with a new manager. How can we determine whether his performance boost was due to the training, the new team, or the new manager?

Current Measurement Practices: Many L&D leaders rely on surveys to gauge effectiveness:

  • Surveys ask if the training was helpful.
  • Surveys ask if managers are effective.
  • Surveys ask if employees feel they have access to needed development programs.

Limitations of Surveys

  • Sentiment vs. Metrics: Surveys measure feelings, not direct ties to business metrics like revenue or turnover.
  • Survey Fatigue: People are tired of surveys, leading to low completion rates.
  • Time-Based Approach: Pre- and post-intervention surveys measure short-term changes, but it’s hard to ensure lasting impact. Studies show that most training knowledge is forgotten within a week.

How can you know if someone’s behavior change will stick? Study after study shows that people forget most of what they learn in training courses within a week. How can development professionals truly measure if their programs create lasting change for months and years?

3. Linking Investments to Financial Success

How do investments in people translate into financial success? While studies show that companies investing in salary, benefits, or L&D are more productive, proving a direct link is tough.

How do investments in people translate into financial success? While studies show that companies investing in salary, benefits, or L&D are more productive, proving a direct link is tough. Demonstrating the ROI of collaboration is even harder. Before Organizational Network Analysis (ONA), quantifying collaborative activity was nearly impossible. Now, tools like Microsoft 365, Google Suite, Slack, Salesforce, and GitHub generate vast data showing who is connecting and communicating within teams.

ONA can identify key connectors, highlight areas of isolation, and pinpoint communication breakdowns. However, it still doesn’t easily link these activities to financial metrics. It measures communication quantity, not quality. High volumes might indicate miscommunication, gossip, productive brainstorming, disengagement, or efficient alignment.

Organizational Development leaders face challenges in proving the impact of leadership programs on emotional intelligence and psychological safety, which are crucial for reducing turnover, increasing engagement, and accelerating innovation. Surveys can gauge sentiment but often fail to show direct ties to financial outcomes. This gap makes it hard to secure budget approval for development initiatives without leaders’ belief in the value of investing in people.

Unlocking the Potential of Quality Collaboration

Valuable collaboration is under-invested because we think of it in terms of quantity or channels rather than quality. We lack a common language and numerical proof linking it directly to profit. However, effective collaboration leads to profit and enhances the quality of life for employees and customers.

The convergence of macro-trends, SEC requirements for human capital considerations, and technological advancements present an opportunity to empower effective human skill interventions and measure high-quality collaboration’s impact.

The explosion of data and new techniques promises a future where we better understand how collaboration impacts productivity, innovation, and value creation. For now, approaches remain inconsistent across companies and teams.

At Cloverleaf, we have a front-row seat with millions of people in tens of thousands of teams across hundreds of organizations both large and small,  for what is working and what is ineffective in collaboration. We built Automated Coaching around proven concepts that work, grounded in decades of research and validated by real-world applications, resulting in quality collaboration, value creation, and life-changing outcomes. To see Cloverleaf in action or schedule a demo, click here.

As the curtain falls on 2023...

…we step into the new year, we are delighted to present a reflection on the chapters, wins, and more that made our 2023.

WE'RE GROWING!

111,583 NEW PEOPLE JOINED CLOVERLEAF

With this year’s additions, it brings our total Cloverleaf-er count to 1,303,392, with people from 171 countries all over the world coming together to learn more about themselves and their teammates! 🌎

Cloverleaf users in 2023
Cloverleaf users invite teammates during 2023

SHARING THE LOVE.

OVER 107,615 INVITES SENT.

You were committed to coaching by example by ensuring others always had a seat at your table. 💌

COACHING WHEN YOU NEED IT.

38,507,959 INSIGHTS SENT

Successful coaching happens when you see what could be rather than just what is. You received 38,507,959 insights this year, with an average helpful rating of 92.51%, showing us your tips resonated with you repeatedly! 👍

Cloverleaf successful coaching moments in 2023

WE 💚 COACHING & COFFEE.

2,190 GALLONS OF COFFEE CONSUMED

While all this was happening, we checked, and Cloverleaf employees drank over 768 oz or 6 Gallons of coffee daily, keeping things running behind the scenes; that’s 2,190 gallons of coffee consumed for the whole of 2023! It was more than worth it, though, and we at Cloverleaf would like to thank you for an amazing year. ☕

Your dedication and enthusiasm for personal and team development truly made it a standout year. We’re immensely grateful for the trust you’ve placed in us. Our team is hard at work crafting innovative solutions to give you an even more rewarding coaching experience this year. Thank you for choosing Cloverleaf, and we look forward to achieving new heights together!

2023 was an incredible year of coaching.

Talent Development in the Age of AI

HUMAN SKILL PROGRAMS ARE HITTING LIMITATIONS...​

5 THINGS THIS FREE RESOURCE WILL TEACH YOU

I am not an athlete, but I like for my body to work well. Because I am motivated to be able to move easily and efficiently even as I age, I make exercise an important part of my weekly rhythms.

My exercise drug of choice is Orange Theory Fitness. Part of why I love their workouts (other than the amazing coaches) is that a wearable monitor tracks my data and allows me to see progress toward my goals.

Data-Driven vs. Traditional Approaches: A Game Changer in Fitness and Workplace Development

Traditional Fitness Regimes vs. Orange Theory Fitness: Fitness routines are traditionally based on generic programs with little customization. While beneficial for some, this approach often lacked the precision and personalization necessary for optimal results. Orange Theory Fitness revolutionizes this approach using real-time data to tailor workouts to individual fitness levels. Heart rate monitors and performance metrics allow for personalized intensity adjustments, ensuring each session is effective and aligned with personal goals.

Traditional Workplace Development vs. Cloverleaf: Similarly, traditional workplace development often involves generic training programs, one-size-fits-all workshops, and infrequent performance reviews. While providing a baseline of knowledge, these methods often fail to address individual employee needs, learning styles, or specific team dynamics. However, Cloverleaf uses behavioral assessments and continuous feedback loops to provide personalized insights customized for each employee and specific to every interaction between teammates. This approach leads to a more engaged and effective team by focusing on individual strengths and opportunities for collaboration.

Because I have data on my workouts, I was able to set a goal this past year of increasing my running and rowing distance by 25% in 2023. When I set that goal, I had no idea that the data would show me that my heart had strengthened.

Looking at the emailed summary, you can see that I did, in fact, meet my goal. I increased my running distance by 63% and rowing distance by 45% while spending 7.5% less time in my peak heart rate zone. Said another way, my heart worked 7.5% less, and my body produced 45 and 63% more in 2023.

While this might seem like a humble brag or a testimonial for Orange Theory, this is neither. Instead, it is to highlight how data can help us effectively manage the things we thought were previously unmanageable. Data-driven methods ensure that efforts are targeted and relevant, leading to faster and more sustainable results in physical fitness and even professional development.

data driven insight for leaders

The Future of Data-Driven Development: What's Next (and, already here) For The Workplace

This is precisely what we are doing at Cloverleaf with workplace behaviors. Behaviors like self-awareness, communication, leadership approaches, and cognitive processing. Like Orange Theory, we use coaching, digital technologies, and a focus on the individual to scale change. But instead of physical health, we are making a meaningful impact on things like onboarding, teaming, leadership effectiveness, and collaboration.

Embracing the Future: Data-Driven Innovations in Workplace Development

Just as data can revolutionize our approach in several key areas of life, it also plays a pivotal role in addressing the evolving challenges of the modern workplace. New hurdles continually emerge, requiring innovative and data-informed solutions. Below are several of these challenges, along with some initial strategies to overcome them.

 

 

Enhancing Onboarding Experiences: Traditional onboarding often lacks depth in building team connections. The solution lies in innovative approaches that foster immediate rapport and integration, making new hires feel part of the team from the outset.

Expanding Coaching Access: Growth shouldn’t be limited to senior roles. A more inclusive approach involves providing personalized coaching to all levels of an organization, promoting a culture where every employee can develop and thrive.

Connecting Learning to Business Goals: Demonstrating the ROI of learning programs is a crucial challenge. Effective strategies involve aligning learning initiatives with business outcomes by ensuring that development efforts directly contribute to the organization’s objectives.

Supporting Managers in Team Leadership: Modern management goes beyond supervising tasks; it’s about empowering teams. Managers need tools and insights to lead, resolve conflicts, and drive team success effectively.

Building Cohesion in Remote Teams: Remote work can strain team dynamics. Solutions focus on creating tools and practices that maintain team cohesion and trust, ensuring effective collaboration despite physical distances.

Utilizing Behavioral Insights for Team Dynamics: Understanding each team member’s unique strengths and behavioral patterns is essential. Leveraging behavioral assessments can provide valuable insights, enhancing team harmony and productivity.

What difficult-to-measure goals do you have for yourself, your team, and your organization this year, and how can Cloverleaf help provide data and insight to help create healthy habits that lead to growth in the coming year?

Watch the video below to see how Cloverleaf is helping teams scale coaching, prove ROI, and development managers to be effective leaders.

Talent Development in the Age of AI

HUMAN SKILL PROGRAMS ARE HITTING LIMITATIONS...​

5 THINGS THIS FREE RESOURCE WILL TEACH YOU

I have a new 16-year-old in the house. No, we didn’t adopt a new child or decide to foster again, but our oldest recently turned 16. The age where you are eligible to begin driving in our community.

This milestone has brought a significant change in our daily routine. I now spend a lot more time in the passenger seat and not in the driver seat. My driver instinct still causes my foot to hit the imaginary brake long before my son is hitting the actual brake. But the whole experience has been a good leadership reminder that often the best leadership we can bring is to sit in the passenger seat and coach.

The Parallel: Driving and Leadership

Part of our state’s laws for new drivers include an hours requirement for daytime and night time driving. We log the time my son drives in both daytime and nighttime hours. And as I am logging hours in the passenger seat, I have reflected on how the practice requirement is so critical to building good driving practices among new drivers.

This has also caused me to ponder why we don’t have similar practices for new managers or new leaders that are leading other leaders. The reality is, effective learning programs require practice and hands-on learning opportunities, but that is rarely the case with corporate learning programs.

Key Takeaways: Leadership Lessons from the Passenger Seat

  • Practice Makes You Better: Just like driving, leadership requires hands-on practice.
  • Accessible Coaching: Making coaching available at all levels, not just the C-suite.
  • Ongoing Support: The importance of regular coaching, not just one-off sessions.

The Pitfalls of Traditional Management Training

In our current approach to training new managers, there’s a significant gap between theory and practice. We often find ourselves in a classroom setting, bombarding these new leaders with information, much of which revolves around procedural tasks like filling out forms, processing role changes, or submitting job requisitions. The real essence of leadership and management – the human element, the decision-making, the team dynamics – is often left for them to figure out on their own, in the real world.

Drawing a parallel to driving, imagine if we taught new drivers in a similar fashion. Picture a teenager, freshly handed their learner’s permit, being given a manual to read and then immediately sent out to navigate the roads without any practical, hands-on guidance. The result? Increased chances of them veering off course, causing minor accidents, or worse, endangering themselves and others. This analogy starkly highlights the shortcomings of our traditional approach to developing new managers.”

coaching new leaders

Active Coaching: A Key to Effective Learning

In the passenger seat, I’ve realized the immense value of active coaching. It’s not just about being present; it’s about guiding, instructing, and anticipating challenges. As my son and I embark on our driving practice, I find myself constantly engaged in coaching him. I talk him through various scenarios, from anticipating potential hazards on the road to mastering lane changes and understanding the importance of checking mirrors and blind spots.

This hands-on approach, where I share insights from my nearly three decades of driving experience, is filled with teachable moments. It’s these real-time, practical lessons that genuinely resonate and stick. This method of learning – where guidance is immediate and relevant – can be mirrored in the corporate world, especially in leadership development. Just as I guide my son through the complexities of driving, leaders can benefit from similar, ongoing coaching to navigate the complexities of managing teams and making impactful decisions.

As I watch my son navigate the roads for the first time, his hands cautiously gripping the steering wheel, I can’t help but draw parallels to the journey of a new leader. Each turn and decision he makes, each moment of uncertainty followed by a burst of confidence, mirrors the path of leadership development. Just like him, new leaders often start with a mix of excitement and apprehension, unsure of the uncharted paths ahead but eager to explore.

In much the same way that driving requires understanding the road, its rules, and the vehicle, leadership demands an awareness of team dynamics, organizational culture, and personal management style. Both journeys are about finding the right balance between control and trust, guidance and autonomy.

Key Takeaways: Steering Toward Success

  • Embrace A Journey of Discovery: Just as a new driver cautiously navigates the roads, new leaders embark on a journey of discovery, balancing excitement and apprehension.
  • Understand the Terrain: Leadership, like driving, requires understanding the environment – be it the road or organizational dynamics.
  • Balance of Control and Trust: Finding the right balance between control and trust is crucial in both driving and leading, as is the balance between guidance and autonomy.

Bridging the Coaching Gap in Corporate Learning

In reflecting on my driving lessons with my son, I’ve noticed a stark contrast in how we approach coaching in the corporate world. There’s a significant gap in the investment in coaching for managers, leaders, and individual contributors. Often, coaching is seen as a privilege reserved for the more experienced tiers of an organization, like the C-suite and their direct reports. This leaves a vast majority without the crucial support they need to thrive.

Recognizing this disparity, it’s clear that building a culture of coaching is essential. This means reserving coaching for the top echelons and democratizing it across all levels. We can create a more inclusive and supportive environment by training managers and leaders to be effective coaches for their teams. Furthermore, equipping our people with the right tools to either coach or be coached is vital.

This is where Cloverleaf steps in, pioneering an innovative solution to this challenge. Our automated, AI-powered coaching platform seamlessly integrates into the daily tools employees use. This approach makes coaching accessible and practical, providing the necessary support for front-line and new managers to excel in their roles. Deploying such a solution across an organization can transform the corporate learning and development landscape, making coaching a universal resource for success.

Navigating Leadership: The Power of Ongoing Coaching

In many organizations, the current approach to coaching lacks a sustained strategy. Monthly coaching sessions, while beneficial, are not sufficient to build the necessary skills and confidence employees need for their development. Imagine the scenario with my son: if I only joined him in the passenger seat once a month, leaving him to navigate the complexities of driving alone most of the time. The result would likely be a less confident, less competent driver, and a higher risk of accidents.

This analogy extends to the workplace. Infrequent coaching fails to provide the ongoing support and guidance employees need to excel in their roles. The key lesson for learning and development and talent management leaders is the importance of more hands-on, on-the-job development approaches. Coaching should be a continuous journey of growth and learning, not just an occasional check-in.

For leaders, this means sometimes stepping back from the driver’s seat and moving into the passenger seat. It’s about developing your coaching skills to effectively guide and nurture your team members, helping them steer their own path to success. As I assist my son in achieving his full driver’s license, I’m reminded of the transformative power of continuous, supportive coaching. It’s a reminder that our role as leaders is not just to direct but to empower and develop our people, fostering a culture of continuous learning and growth.

Use Cloverleaf to put this into practice; visit your dashboard now.

Talent Development in the Age of AI

HUMAN SKILL PROGRAMS ARE HITTING LIMITATIONS...​

5 THINGS THIS FREE RESOURCE WILL TEACH YOU